The customer has a right of withdrawal that he can exercise, without having to justify reasons, within thirty (30) clear days from receipt of the products ordered.
To simplify the exercise of the right of withdrawal, Ateliers Auguste asks customers to contact customer service by e-mail: contact[@]ateliers-auguste.fr to inform of a product return.
The products must be returned in perfect condition, complete and accompanied by a copy of the documents attached to the order, to the following address: ATELIERS AUGUSTE – 8, RUE DE TURENNE – 75004 PARIS - FRANCE.
Products returned incomplete, spoiled, damaged, damaged or soiled by the customer will not be refunded. Return costs and risks are the responsibility of the customer. It is therefore recommended to him to provide proof of this return, which supposes that the products are returned with parcel tracking, or by any other means giving a certain date. Reimbursement of the full invoice price (excluding delivery costs) of the returned products will be made by crediting the bank card no later than thirty days following the date on which the right of withdrawal was exercised.